Experience

Server - Kendalls

Sep 2019 - March 2020

Introduction to Service

    Pre Closer
  • Seated Guests
  • Answered phone
  • Took Orders
  • Handled Change
  • Bussed and Reset Tables
    Post Closer
  • Final Cleanup
  • Counted Safe
  • Locked doors
  • Set up morning team for success

Team Member - Menards

Dec 2020 - Dec 2021

Introduction to Retail

  • Maintained stock for department
  • Managed/Audited inventory counts
  • Cut blinds, carpet, and sheet vinyl
  • Drafted tickets for special orders

ASM - Banana Republic

Feb 2023 - Present

Introduction to Coaching / Administration

  • Train new hires on policies and procedures
  • Create Schedules with PM Tool
  • Review metrics and surveys to identify growth opportunities
  • Develop talent and draw out strengths through training and coaching
  • Adapt team priorities to respond to customer and business needs
  • Do product research to keep up with company trends
  • Communicate with other leaders in coordinating projects
  • Greet and engage customers to enhance and personalize the experience helping to build sales

Macy's

June 2022 - Feb 2023

Selling Support - June 2022

  • Mastered Macy's POS
  • Gave Excellent Customer Service
  • Supported OMNI Experience
  • Used knowledge to build sales

Polo Merchandiser - July 2022

Introduction to Visuals

  • Executed Polo Visual Standards
  • Worked with brand vendors
  • Managed sale pricing and signage
  • Maintained smooth product flow from dock to floor

Captain - October 2022

Introduction to Management

  • Assessed goals for key metrics
  • Partnered with floor manager for planning and execution of tasks
  • Managed resources for placement, markdowns, and floor coverage

About Me

Junior Web Designer

Beginning in August 2023 after playing so many video games, I wondered what the best way to get into coding was so that I could create something in the industry where I so often consumed. Long story short I went with HTML as it seemed the most comprehensible. While my intent is still to keep going deeper into more logic heavy languages, I plan on learning more front-end, website building until I'm truly proficient - right now I'm working on a cleaner version of this page since I learned a lot just putting this together.

Customer Service Champ

Over my four years in customer-facing, customer-focused positions, I found myself standing out to managers as being a very quick learner both in implimenting technical know-how and handling complex customer situations. If for any reason I couldn't figure something out or wasn't sure, I knew exactly who to reach out to and followed up afterwards so that I could strengthen my own toolkit and performance.

Joe Borchardt - Skills

  • Teamwork
  • Customer Service
  • Communication Skills
  • Time Management
  • Coaching / Feedback
  • Analysis
  • Sale Building
  • Resource Management
  • Admin Tools
  • Scheduling
  • POS
  • Typing
  • Windows
  • Web Design
  • HTML5/CSS
  • JavaScript